A Guide to Preparing Your IT Team for Enterprise IoT

The Internet of Things offers businesses myriad benefits, but it can also overwhelm your IT team if not managed properly.
By Raffi M. Kassarjian

As we recently witnessed at the Mobile World Congress, in Barcelona, operators are focusing on 5G networks and technology to create greater technical flexibility in connecting IoT devices. The business model they will employ to deliver 5G is still in development. To keep up with the ever-changing demands of the Internet of Things, which may be anything from new application interfaces to a whole new affordable IoT-only network, IT teams will first need to prepare themselves by moving their IT infrastructure into the cloud. This will free up more resources to monitor the devices.

Troubleshooting Technology
One of the biggest fears of IT teams dealing with the IoT revolution is the increased workload it will likely generate. Employees will still need help with their computers, laptops and smartphones, and now IT teams will also need to troubleshoot and update the variety of technology devices that workers are using outside of and around the office. Whether it be the ventilation systems controlling the temperature within an office building, the point-of-sale systems in a retail store or the security camera outside an office building, IT teams need to be ready for any problem.

Choosing an IT service platform that allows for remote access will provide IT support teams with resources to effectively and efficiently correct any issue that may arise. Also, it is important that the platform be compatible with the Android operating system, on which many IoT devices are built. In addition, the increasing use of machine-learning and pattern-detection analytics will allow IT departments to monitor and fix routine issues automatically, without the intervention of IT resources on duty.

Generating Insights on the Impact
Lastly, IT teams need to consider the amount of data they will now be collecting due to the increased use of sensors and wireless devices. When analyzed correctly, this data will generate insights to support more effective business strategies.

The ability to analyze data to deliver competitive value, along with making the necessary changes to their IT departments, will help businesses come to terms with the IoT evolution.

Raffi M. Kassarjian is the executive director and general manager at Monitis, a TeamViewer company, which provides a cloud-based, agentless monitoring solution. Raffi is a seasoned international executive with public company profit and loss (P&L), product management, strategy design and execution experience, with strong expertise in predictive analytics and decision technology for credit underwriting and marketing decisions.

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